Cancellation and Refund Policy

Last updated: 22 October 2026

RatanSansaar sells digital products only: online video courses and PDF ebooks about gemstones and jewellery. This policy explains how refunds and cancellations work for these products.

No refunds, no cancellations

All purchases of courses and ebooks are final. Our products are digital, and you get access or the download immediately after payment. Because of this, we do not offer refunds, returns, exchanges or cancellations once an order is placed and paid.

Before you buy

Read the course or ebook description carefully, so you know exactly what is included.
If you have any question about a product, please contact us before you pay.

Payment errors

If you are charged twice for the same product, or your payment is successful but you do not receive access to your course or ebook, please contact us through our Contact page within 7 days of the payment. We will fix your access, or refund the extra amount in case of a duplicate payment, to your original payment method. Refund timelines depend on your bank, Razorpay or PayPal.

Access and technical help

If you face any problem while logging in, watching a lesson or downloading an ebook, contact us and we will help you.

Payment disputes

Please contact us first before raising a dispute with your bank or payment provider, so that we can solve the problem quickly.

Changes to this policy

We may update this policy from time to time. The version published on this page at the time of your purchase applies to that purchase.

Contact us

If you have any question about this policy, please write to us on our Contact page.