Privacy Policy
Last updated: 22 October 2026
This Privacy Policy explains how RatanSansaar (“we”, “us”, “our”), available at https://ratansansaar.com, collects, uses and protects your personal information when you visit our website, create an account, or buy our gemstone courses and ebooks.
Information we collect
- Account and order details: your name, email address, phone number and billing details when you register or place an order.
- Learning activity: the courses you enroll in and your progress inside them.
- Messages: the details you send us through our contact form or by email.
- Comments: the details you enter in a comment form, plus your IP address and browser information, which help us detect spam.
- Usage data: pages visited, device and browser type and approximate location, collected through cookies and analytics tools.
Payments
Payments are processed by our payment partners, Razorpay and PayPal. We do not see or store your card, UPI or bank details. These are handled by the payment provider under its own privacy policy.
How we use your information
- To create your account, process your order and give you access to your courses and ebooks.
- To reply to your questions and give you support.
- To send you important messages about your purchase, and, if you agree, updates and offers. You can unsubscribe at any time using the link in our emails.
- To understand how our website is used and improve it.
- To protect our website from spam, fraud and misuse, and to follow the law.
Cookies and analytics
We use cookies to keep the website working, remember your login and cart, and understand traffic with analytics tools such as Google Analytics. You can choose which cookies to accept in the cookie banner, and you can also control cookies in your browser settings.
Who we share information with
We do not sell your personal information. We share it only with trusted service providers who help us run the website, such as payment providers, web hosting, email and analytics services, and only as much as they need to do their job. We may also share information if the law requires it.
How long we keep your information
We keep your information as long as it is needed to give you our services, keep records of your purchases, and meet legal requirements. After that, we delete it or make it anonymous.
Security
We take reasonable steps to protect your information. However, no website or online service can be completely secure.
Your rights
You can ask us to show you the personal information we hold about you, correct it, or delete it, as allowed by applicable law. To make a request, please use our Contact page.
Children
Our website is not meant for children under 18. If you are under 18, please use the website only with the help of a parent or guardian.
Third-party links
Our website may link to other websites. We are not responsible for their privacy practices.
Refunds
Our courses and ebooks are digital products and are non-refundable. Please read our Cancellation and Refund Policy before you buy.
Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be on this page, with the date it was last updated.
Contact us
If you have any question about this Privacy Policy, please write to us on our Contact page.